Privacy Policy

Nova Versão, Lda, a health technology company specialising in online services, is committed to protecting the privacy and personal data of its users and customers.

This Privacy Policy ('Policy') explains how Nova Versão, Lda collects, uses, and protects the personal data of website visitors and service users in accordance with applicable data protection legislation.

The controller of personal data is Nova Versão, Lda, with its registered office at Rua Imaculada Conceição 86, 4785-684 Trofa, Portugal. For questions or requests relating to this Policy, data subjects may contact Nova Versão, Lda at dpo@novaversao.pt.

Nova Versão, Lda may collect different types of personal data according to how users interact with the platform, including but not limited to:

• Contact information: full name, email address, and telephone number;
• Account data: username, password, account preferences, and settings;
• Browsing and website usage information: IP address, approximate location (based on IP), browser type, operating system, pages visited, time spent, and browsing history;
• Transaction data: payment information, purchase history, and billing details (for paid services);
• Customer support data: information provided in support requests, feedback, or satisfaction surveys;
• Cookies and tracking technologies: Nova Versão, Lda uses cookies and similar technologies to improve the user experience. See our Cookie Policy for more information.

Personal data collected by Nova Versão, Lda is used for the following purposes:

• Service provision and user support: we use personal data to provide and personalise platform services, ensure the user account functions correctly, manage subscriptions and payments, and provide technical support;
• Communications and marketing: with the user’s consent, we send information about updates, new services, promotional offers, and other related communications. Users can opt out of communications at any time;
• Service improvement and analysis: we use browsing and usage data to understand user behaviour on the platform, analyse usage patterns, improve the experience, and optimise service performance;
• Security and fraud prevention: we process data to protect Nova Versão, Lda and its users against fraudulent activity, unauthorised access, and other security threats;
• Compliance with legal obligations: we use data as necessary to comply with applicable legal and regulatory obligations, including accounting, auditing, and tax requirements.

Nova Versão, Lda may share personal data in the following circumstances:

• External service providers: to optimise our services, we work with trusted service providers such as hosting providers, payment processors, and marketing and data analytics services. They process data on our behalf and in accordance with applicable security standards;
• Public and legal authorities: where required by law or to respond to valid requests from authorities, we may share data with public or judicial bodies;
• International transfers: if data is processed outside the European Economic Area (EEA), Nova Versão, Lda ensures compliance with applicable legislation and applies protective mechanisms, such as standard contractual clauses, to safeguard transferred data.

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, including legal, security, and audit requirements. Browsing data and cookies will be stored as described in our Cookie Policy.

Under data protection legislation, data subjects have rights regarding the processing of their personal data, including access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. These rights may be exercised at any time by emailing dpo@novaversao.pt.

Nova Versão, Lda adopts appropriate security measures to protect users’ personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption protocols, access controls, and regular security audits.

Nova Versão, Lda reserves the right to update this Privacy Policy periodically to reflect changes in data processing practices and comply with applicable legislation. Users will be notified of changes through the website or by other appropriate means.